Explore resources for placing and managing orders, including checkout, payment methods, order tracking, changes, cancellations, returns, and reprints.
Rules and processes for returning eligible products, including requirements, exclusions, authorization, timing, and resolution.
Rules and processes for replacement production when an approved product, decoration, or manufacturing issue requires a reprint.
Account Discounts automatically reward qualifying purchases and store sales with better pricing over a rolling 365-day period, helping esports teams save more as their account activity grows.
Save more as you order larger quantities of individual products. Bulk Discounts automatically adjust pricing based on each product's quantity, without combining quantities across different items in your cart.
Accepted payment options, payment requirements, processing behavior, authorization, and payment-related troubleshooting.
Rules, eligibility, timing, and processes for canceling orders, services, stores, or other platform activities.
Create and share pricing estimates for custom apparel orders before checkout. Save carts, download or email estimates, and review costs with stakeholders before purchasing.
Multi-Cart Save lets you create and switch between named shopping carts for esports merchandise, keeping products, designs, quantities, and estimates organized by project.
Order Approvals allows esports organizations to review merchandise orders, verify designs and purchasing details, and authorize orders before production.
Order Lock allows esports teams to lock an order and its pricing for 30 days without paying upfront. Locked Orders cannot be modified and remain pending while your organization completes its internal approvals, purchase orders, or other purchasing requirements. Production does not begin until the necessary requirements are completed.
Learn how schools, nonprofits, and businesses can use purchase orders to buy esports apparel, including account approval, PO uploads, checkout, and purchasing workflows.
Save and reuse names, sizes, numbers, aliases, and flags for esports team jerseys and tournament apparel with Team Rosters.
Learn how to order custom Direct-to-Film (DTF) products, from selecting compatible apparel and uploading artwork to reviewing your design and completing checkout.
Learn how to order custom embroidered products, including logo digitizing, product selection, thread colors, artwork placement, and checkout.
Learn how to choose a sublimated product, customize templates, upload artwork, review your design, and complete your order through the Online Designer.
Direct answers to specific customer questions, common concerns, and narrowly defined situations.
Authoritative rules, requirements, limitations, responsibilities, eligibility conditions, and official processes that govern customer activity.
Step-by-step or best-practice instructions that help a user complete a defined task or achieve a specific outcome.
Short, practical guidance that helps users avoid mistakes, work more efficiently, or get better results.
Lookup-oriented resources that organize definitions, statuses, specifications, terminology, icons, requirements, and other reusable facts.