Satisfaction Guarantee
If something’s wrong with your order, we’ll make it right — plain and simple. We don’t outsource customer service or run you in circles. If we made a mistake, we’ll own it.
What’s Covered
If your order arrives with any of the following issues, we’ll replace the item or issue a refund:
- Wrong colors (doesn’t match design proof or logo swatch)
- Misspelled names or incorrect numbers (if submitted correctly)
- Wrong sizes sent (mismatch from confirmed order)
- Wrong fonts or layout (different from your submitted design)
- Apparel damage: unraveled seams, tears, or major stitching defects
- Misprinted logo placement (significantly off-center or angled)
What’s Not Covered
We can’t accept returns or refunds for:
- Incorrect sizes ordered by customer (we follow standard sizing charts)
- Subjective preferences like material softness or color brightness
- Designs submitted with typos or errors already visible in the preview
- Normal wear, washing damage, or rough usage
- Small variations in print alignment (within acceptable tolerances)
- Products not in time for a live event. We take great pride in achieving our estimated delivery deadlines; however, time frames are not guaranteed so please make sure you plan accordingly.
If you're unsure how your design will turn out, contact us for clarification before placing your order. We're happy to help.
Need Help?
We take pride in fixing issues fast. Contact support and include your order number, photos of the problem, and a brief description. Our team will get back to you quickly.