Learn how to order custom embroidered products, including logo digitizing, product selection, thread colors, artwork placement, and checkout.
You can begin by preparing your logo for embroidery or by selecting an embroidered product from the catalog.
If your logo has not been prepared for embroidery, you can order logo digitizing separately. This allows us to review and prepare your artwork for embroidery before you begin customizing products. Once prepared, the logo can be retained for future use through your account.
If you're ready to purchase merchandise, browse our embroidery product collection and begin customizing your selected item. You can upload your artwork during the design process, with any necessary digitizing handled as part of preparing the logo for embroidery.
Upload your logo through the Online Designer or the standalone digitizing service. Vector artwork such as AI or SVG is preferred, although clean, high-resolution PNG files can also be suitable.
Embroidery requires artwork to be converted into a stitch-ready file through a process called digitizing. Unlike printing, embroidery cannot reproduce every gradient, shadow, or fine detail exactly as it appears in the original image.
Logos with small text, thin lines, or complex shading may need to be simplified for clean stitching. Review our Logo Requirements for Embroidery for information about file formats, detail sizes, and artwork preparation.
Select a compatible product from the embroidery catalog, including available hats, polos, jackets, sweatshirts, bags, and other merchandise.
Review the product's colors, sizes, available decoration locations, pricing, and estimated production lead time. The available embroidery areas and design dimensions vary by product.
Once you've selected a product, open it in the Online Designer to add your logo and configure its placement.
Embroidery reproduces artwork using physical thread colors rather than printed ink. Match your logo to the available embroidery thread palette and review how the selected colors appear against your garment.
Most embroidery designs use between one and six thread colors. Complex graphics, gradients, and fine details may require simplification during digitizing.
Position your logo within the available embroidery area and adjust its size as needed. Common placement options include left chest, cap fronts, and other supported garment locations.
For guidance on stitch-friendly design, sizing, and placement, see Designing for Embroidery.
Before submitting your order, review the selected product and its customization details.
The Online Designer provides a visual preview of your selections, but the finished embroidery may differ slightly due to thread characteristics, stitch construction, and garment texture.
Submitting an order constitutes approval to produce the selected products according to the submitted order details, so make any necessary corrections before checkout.
Once your artwork and product selections are ready, add the items to your cart, review the order summary, and complete checkout using an available payment method.
Embroidery orders generally ship within 10-17 business days, depending on order volume and product requirements. Actual lead times vary, so review the estimated lead time displayed for your selected product.
After checkout, you can monitor your order through your account. Shipment tracking information is provided by email once your order ships.